Privacy Policy

Widen Chicago Chimney & Vent Co. (“Widen Chicago,” “we,” “us,” or “our”) operates https://widenchicago.com (the “Site”) and provides chimney cleaning, inspection, repair, and dryer vent services across Chicago and the surrounding suburbs. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Site, requesting an estimate, or scheduling service, you agree to the practices described below. If you do not agree, please do not use the Site or submit information through it.

When you submit a contact form, request an estimate, book an appointment, or otherwise reach out to us, we collect personal information you provide directly, which may include:

• Full name
• Phone number
• Email address
• Home or service address
• Service type requested (e.g., cleaning, inspection, repair)
• Any notes, photos, or descriptions of your chimney or dryer vent issue
• Preferred appointment date/time

We only collect information you choose to share. Providing this information is voluntary, but it is required to quote a job, schedule a visit, or respond to your inquiry.

We use the personal information you provide to:

• Respond to estimate requests, questions, and customer service inquiries
• Schedule, confirm, and complete chimney and dryer vent service appointments
• Send appointment reminders, follow-ups, and post-service reports
• Send invoices and process payment for services rendered
• Improve our services, training, and customer experience
• Comply with legal, tax, insurance, and licensing obligations in Illinois
• With your explicit opt-in, send occasional safety reminders, seasonal maintenance tips, or promotional offers (you can opt out at any time)

The Site uses Google Tag Manager (GTM) to load Google Analytics 4 (GA4) and related conversion-tracking tags. These tools help us understand how visitors find and use the Site so we can improve it.

The tracking we use may collect:

• Pages viewed and time on page
• Referring site, search terms, and entry/exit pages
• Approximate geographic location (city/region) derived from IP address
• Device type, browser, operating system, and screen size
• Anonymized IP address and a randomized client ID
• Form interactions, phone-call clicks, and booking events

Google Analytics data is stored by Google and governed by Google's Privacy Policy. You can opt out of Google Analytics across all sites by installing the Google Analytics Opt-Out Browser Add-on.

The Site uses cookies and similar technologies (such as local storage and pixels) to operate properly, remember your preferences, and measure performance. The cookies we use fall into three categories:

• Strictly necessary: Required for core functionality such as page navigation, form submission, and security. These cannot be disabled.
• Analytics: Set by Google Analytics / GTM to count visits, traffic sources, and how visitors move through the Site.
• Marketing: May be set by advertising partners to measure ad performance and show relevant ads on other sites.

You can control cookies through your browser settings — most browsers allow you to refuse cookies, delete existing cookies, or be alerted when a cookie is set. Disabling cookies may affect the functionality of the Site.

We use trusted third-party providers to operate the Site and deliver service. Each provider has its own privacy policy governing how it handles data:

• Google (Analytics, Tag Manager, Ads, Fonts): Site analytics, ad measurement, and font delivery.
• Calendly: Online appointment scheduling. When you book via Calendly, the information you submit is processed under Calendly's privacy policy.
• Hosting & infrastructure providers: Used to host the Site and deliver content securely.
• Payment processors: Used to process invoices and payments for completed work. We do not store full credit-card numbers on our servers.
• Email and SMS providers: Used to send appointment confirmations, reminders, and service reports.

We do not sell your personal information. We share information with these providers only as needed to deliver our services to you.

We keep customer records (name, address, service history, invoices) as long as needed to deliver service, support warranty claims, and comply with Illinois tax, insurance, and licensing requirements. Form submissions that do not result in service are kept for up to 24 months and then deleted or anonymized.

We use industry-standard administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, but we work to keep your data safe and limit access to staff who need it to do their job.

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, subject to legal record-keeping requirements
• Opt out of marketing emails or SMS at any time using the unsubscribe link or by replying STOP
• Opt out of Google Analytics tracking (see Section 4)

To exercise any of these rights, email us at info@widenchicago.com or call (224) 343-1991. We will respond within 30 days.

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the “Last updated” date at the top of this page. Material changes will be highlighted on the Site or, where appropriate, communicated directly to you.

If you have questions or concerns about this Privacy Policy or how we handle your information:

• Widen Chicago Chimney & Vent Co.
• Chicago, IL
• Phone: (224) 343-1991
• Email: info@widenchicago.com